Terms and Conditions
FINAL SALE ITEMS: For all hair pieces including Top Secret Haircessory, Savauge, Layered Shags, extensions, ponytails, crown pieces, bangs, etc. ALL SALES ARE FINAL.
FAILED DELIVERIES / REFUSED SHIPMENTS OR INCORRECT SHIPPING ADDRESS: Your order will be shipped via FEDEX to the address you provide.
Incomplete or incorrect address information is the major cause of shipment delays. Always make sure you have included ALL the information (street address, apt # or unit #, etc.) necessary for delivery of your package. FEDEX charges a service fee for address corrections. The customer will be responsible for the payment of additional fees caused by incorrect address information.
We ship all packages as SIGNATURE REQUIRED so FEDEX will need to obtain a signature at the time of delivery. FEDEX will usually make three attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up if necessary. We are not responsible for any problems or additional costs if customer requests that the carrier deliver to an alternate location that is different than the original shipping address.
If a package is returned to us it may be reshipped by customer paying an additional shipping cost. If the package is returned and the customer does not authorize reshipment, they will be billed for the shipping and a 25% restock fee (minimum $10.00) will be charged. No refunds will be issued on refused or abandoned shipments.
FOR YOUR PROTECTION: For the cardholder's protection, we reserve the right to send first time orders to the credit card billing address. You must always have billing address that correctly matches the credit card used in purchase.
FIRST TIME BUYERS: If the billing and shipping address is different for your first time order you must fax in a *legible copy of your photo ID and also the front and back side of your credit card. This rule also applies to International Orders. You can fax your documents to 818-762-7673.
SIGNATURE REQUIRED: All packages will are shipped through FEDEX with signature required.
PLEASE NOTE: *FEDEX does not ship to military (APO/FPO) address and P.O. Box addresses.
SHIPPING: Items are shipped Monday through Friday only. Items ordered online during weekends and holidays will be processed on the next business day. We do not have Saturday delivery. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind that holidays do not count as a business day and should be considered when figuring shipping times. If you need additional information, please contact us.
FRIDAY SHIPPING: Any orders ordered on Friday after 3pm (PST) will be shipped out on the following business day.
POLICY CHANGES: TopSecretHair.com reserves the right to make changes to these policies at our discretion. Please check this page periodically for changes.